Alissa Davis, a native of Kansas who currently serves as the senior vice president of customer satisfaction at, has long recognized just how important it is for a business to maintain an open line of communication with its customers. After assuming her executive role with Credit Updates, Alissa immediately went to work with the goal of implementing a suite of customer service programs designed to enhance the level of support provided to customers of the company while also benefiting from the frequent feedback these programs would surely generate.

As an executive in charge of overseeing the company’s customer service and support programs, Alissa B. Davis has often discussed the unique benefit of speaking so frequently with customers about the efficacy of the programs offered by These conversations often inspire Alissa to pursue creative undertakings aimed at enhancing the quality of the company’s customer service offerings in any way possible, something for which she has garnered notoriety throughout the entirety of her professional career thus far.

Residing in the small rural town of Mankato, Kansas, Alissa is never very far from her responsibilities at the company’s main offices in Esbon. Given the value she places on her ability to readily serve customers of, the close proximity to her place of work has always held the utmost importance. In fact, Alissa is known to meet the needs of customers by taking customer phone calls from her home office outside of her typical working hours, and she has often said that she feels it is nothing more than a part of her professional duty to do so.

In what city/state was your first house located and approximately what year did you buy it?

There’s a small town in Kansas called Mankato, and that is the town I have been proud to call home for almost nine years.

What was your living situation prior to buying your first house? Where/with whom/etc?

I was doing consulting work on customer service strategies for several startups out west before I took my position with, so I was living in a lot of short-term rentals throughout Northern California before I bought my house.

What motivated you to purchase your first house?

I love a small town and I had a stable job opportunity, so it just felt right to buy a home.

How did you go about getting the money together to buy it?

I took out a mortgage, but I opted for a strong down payment while going with a 15-year option instead of a 30-year option.

When you purchased, were you thinking of it as an investment or as a place to start a family. Please elaborate.

I planned on staying here for quite some time and still do, so I thought of it more as a place to start a family.

What are 3 things you liked most about the house?

It’s close to work; it’s in a small, rural town; and there is lots of open space everywhere you look.

Was there anything you didn’t like about it?

After living in Northern California for so long, I was worried about the lack of nearby conveniences.

Did you make any improvements or major renovations to the house?

Yes, there was a barn on the property that we made into a nice guest home with a loft.

Please share 1-2 of your fondest/funniest memories from living there.

I just enjoy having friends and family visit often, so those are my fondest memories.

Do you still live there or did you sell it or renting it?

We still live here in Mankato and still have lots of plans for future renovations.

What advice would you give other first time home buyers?

Don’t sweat the small stuff too much if a home has all the main features you are looking for and value most.